配送ポリシー

Last updated: July 21, 2026

This Shipping Policy applies to orders placed through sakuraselect.jp.

Sakura Select is operated by ArtCo Co., Ltd. (ArtCo株式会社). All orders are prepared and shipped from Japan.

By placing an order, you agree to this Shipping Policy, our Terms of Service, Refund Policy, and other policies published on the Website.

1. Order Processing

In-stock orders are normally prepared for shipment within 2–5 business days after payment and any required order verification have been completed.

Business days exclude Saturdays, Sundays, Japanese public holidays, and announced store holidays.

Processing may take longer for:

• Pre-order or backordered products;
• Products obtained from a manufacturer or supplier after ordering;
• Limited-edition or high-demand products;
• Large, heavy, or fragile products;
• Orders requiring payment or identity verification;
• Orders containing restricted or specially handled products; or
• Orders placed during Japanese holiday periods or major sales events.

The estimated processing time does not include the time required for international transportation or customs clearance.

If an item cannot be supplied within a reasonable period, we will contact you with the available options.

2. Shipping Origin

All Sakura Select orders are shipped from Japan.

International orders may be handled by Japan Post, EMS, FedEx, DHL, or another delivery partner available for the destination.

The final delivery may be completed by a local postal service or a carrier’s local delivery partner.

3. International Shipping Methods

Available shipping methods depend on the destination, package weight, dimensions, product type, value, and current carrier availability.

The following estimates begin after an order has been dispatched.

These delivery periods are estimates only and are not guaranteed.

International Air Packet is generally available only for qualifying packages weighing no more than 2 kg, including packaging. Japan Post confirms that this service provides tracking, although complete tracking information may not be available in every destination country. The service was renamed from “International ePacket Light” to “International Air Packet” on June 1, 2026. Japan Post: International Air Packet

A shipping method displayed at checkout may become unavailable because of package size, restricted contents, service suspension, or carrier limitations. If this occurs, we will contact you before shipment where a material change in cost or delivery method is required.

4. Domestic Shipping Within Japan

Standard domestic delivery is available for eligible addresses within Japan.

Domestic orders of JPY 7,700 or more qualify for free standard shipping unless otherwise stated on the product page or at checkout.

Additional charges may apply to:

• Remote islands or certain remote areas;
• Oversized or unusually heavy products;
• Special delivery services; or
• Products specifically excluded from free shipping.

Domestic delivery normally takes approximately 1–3 business days after dispatch, although remote areas and islands may require additional time.

5. Shipping Charges

Shipping charges are calculated based on factors including:

• Destination country or region;
• Package weight and dimensions;
• Product type and declared value;
• Selected delivery method;
• Fuel, remote-area, or carrier surcharges; and
• Any special handling requirements.

The applicable shipping charge will normally be displayed at checkout.

If the automatically calculated rate is materially incorrect or the selected shipping method cannot be used, we may contact you before dispatch to offer:

• A revised shipping method;
• A revised shipping charge;
• Removal of the affected product; or
• Cancellation and refund of the affected order.

We will not charge an additional amount without your authorization.

6. Estimated Delivery Times

Delivery dates and transit times are estimates only.

Delivery may be delayed by circumstances outside our reasonable control, including:

• Customs inspections or clearance procedures;
• Incomplete customs information;
• Carrier congestion;
• Weather or natural disasters;
• Strikes or transportation disruptions;
• Security inspections;
• Japanese or destination-country public holidays;
• Remote-area delivery;
• Import restrictions;
• Failed delivery attempts; or
• Temporary suspension of a shipping route.

Japan Post also states that published international delivery times are approximate and may be extended by customs clearance or local handling conditions. Japan Post delivery-time guidance

Sakura Select is not responsible for a delay caused solely by customs authorities, carriers, or other events outside our reasonable control. This does not limit any responsibility that cannot legally be excluded.

7. Pre-Orders and Backorders

The estimated release or arrival date for a pre-order or backordered product is not a guaranteed shipping date.

Dates may change because of production delays, manufacturer allocations, supplier availability, transportation disruptions, or other circumstances outside our control.

If an order contains both in-stock and pre-order products, the order will normally be shipped after all products become available unless otherwise stated.

If you request separate shipments, additional shipping charges may apply. If Sakura Select chooses to divide an order into multiple shipments, you will not be charged additional shipping fees unless you have agreed to a change.

8. Tracking Information

Where tracking is available, a shipping-confirmation email containing the tracking number will be sent after dispatch.

Tracking information may take several business days to appear or update. Some postal services do not provide complete tracking events after the shipment leaves Japan.

A lack of tracking updates does not necessarily mean that the shipment has been lost.

Customers are responsible for monitoring tracking information and responding promptly to delivery notices, customs requests, or carrier communications.

9. Delivery Address and Contact Information

Customers must provide a complete and accurate:

• Recipient name;
• Street address;
• Apartment, suite, or unit number;
• City and state, province, or region;
• Postal code;
• Country;
• Telephone number; and
• Email address.

A telephone number may be required so that the carrier or customs authority can contact the recipient. Japan Post recommends including the recipient’s telephone number for shipments that may require customs inspection. Japan Post addressing guidance

Contact us as soon as possible if you notice an address error.

We cannot guarantee that an address can be changed after packing or shipment has begun. Carriers may also refuse an address change or charge an address-correction fee.

Customers may be responsible for additional costs caused by inaccurate or incomplete information supplied when ordering.

10. Customs, Duties and Taxes

International shipments may be inspected by the customs authority of the destination country.

Unless duties and taxes are expressly shown as included at checkout, the recipient is responsible for all applicable:

• Import duties;
• Customs charges;
• VAT, GST, sales tax, or similar taxes;
• Brokerage or customs-clearance fees;
• Carrier advancement fees;
• Storage fees; and
• Other charges imposed by local authorities or delivery companies.

Japan Post states that international mail may be subject to customs duty, consumption tax, and customs-clearance fees and that these charges are generally the recipient’s responsibility. Japan Post customs information

Sakura Select cannot determine or guarantee the amount of these charges. Customers should contact their local customs authority before ordering if they require an estimate.

A shipping fee paid to Sakura Select does not include import charges unless the checkout page or order confirmation expressly states that duties and taxes are included.

11. Import Restrictions

Customers are responsible for confirming that the ordered products can legally be imported, possessed, and used in the destination country or region.

Restrictions may apply to products such as:

• Knives and other bladed products;
• Camping stoves and fuel-related equipment;
• Batteries and electrical products;
• Liquids, chemicals, cosmetics, or aerosols;
• Food products;
• Fishing equipment;
• Wood or animal-derived materials; and
• Oversized or unusually heavy products.

Carrier acceptance does not guarantee customs clearance.

If a product cannot be shipped legally or safely to the destination, we may remove the affected item or cancel the order and refund the applicable amount.

12. Customs Declarations

We declare international shipments accurately and in accordance with applicable laws and carrier requirements.

We cannot:

• Mark a commercial order as a gift;
• Declare a false or reduced product value;
• Provide misleading product descriptions; or
• Alter customs documents to avoid duties or import restrictions.

Customs authorities may request additional information directly from the recipient. Failure to respond may result in delay, return, seizure, or disposal of the shipment.

13. Refused, Unclaimed and Undeliverable Shipments

A shipment may be returned to Japan if:

• The recipient refuses delivery;
• Customs duties or taxes are not paid;
• The address is incorrect or incomplete;
• Delivery attempts are unsuccessful;
• The package is not collected within the carrier’s holding period;
• The recipient does not complete customs procedures; or
• The product is rejected by the destination authority.

If a shipment is returned to us, we will inspect it before determining whether a refund can be issued.

Where permitted by law, the following may be deducted from the refund:

• Original shipping charges;
• Return shipping charges;
• Customs duties or taxes charged to Sakura Select;
• Carrier handling or storage charges; and
• Any loss in product value caused by damage or improper handling.

A refund generally cannot be issued until the returned shipment has been received and inspected by Sakura Select.

If the carrier abandons, destroys, or disposes of the shipment instead of returning it, a refund may not be available unless otherwise required by law.

14. Lost Shipments

A shipment is not considered lost merely because:

• Tracking has not recently updated;
• The estimated delivery period has passed;
• The package is undergoing customs inspection; or
• The local carrier has not yet completed delivery.

If a shipment is significantly delayed, contact us at support@sakuraselect.jp. We may ask the carrier to open an investigation.

Carrier investigations can take several weeks or longer. A refund or replacement will be considered after the carrier confirms the shipment is lost or the applicable investigation has been completed.

The available remedy may depend on the shipping method, insurance coverage, carrier decision, destination, and applicable law.

15. Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please:

1. Check the mailbox, entrance, parcel locker, reception desk, and other safe locations.
2. Ask household members, neighbors, or building management.
3. Contact the local delivery office or carrier.
4. Notify Sakura Select within 10 days of the recorded delivery date.

We may assist with a carrier inquiry, but we cannot guarantee reimbursement when the carrier provides valid proof of delivery to the address supplied with the order.

Any mandatory consumer rights remain unaffected.

16. Damaged Packages, Missing Items or Incorrect Products

Please inspect the shipment promptly after delivery.

If a product arrives damaged, defective, incomplete, or different from what you ordered, contact us within [7 days] of delivery and provide:

• Your order number;
• A description of the problem;
• Photographs of the product;
• Photographs of the shipping box;
• Photographs of the internal packaging and shipping label; and
• A video, where reasonably necessary to show the issue.

Keep the product, original packaging, shipping box, labels, and packing materials until we confirm that they are no longer required. Carriers may reject a claim if the packaging has been discarded.

Returns, replacements, and refunds are handled in accordance with our Refund Policy.

17. Order Changes and Cancellations

Contact us as soon as possible if you wish to change or cancel an order.

We cannot guarantee changes or cancellations after the order has entered the packing or shipping process.

Once an order has been dispatched, it generally cannot be cancelled or recalled. Any subsequent return will be handled under our Refund Policy.

18. Multiple Packages

An order may be divided into multiple packages because of product size, weight, availability, carrier restrictions, or shipping safety.

Packages from the same order may arrive on different dates. Where available, separate tracking information will be provided for each package.

19. Contact Us

For questions about shipping or an existing order, contact:

Sakura Select
Operated by: ArtCo Co., Ltd. (ArtCo株式会社)
Email: manager@artcolabs.com
Telephone: +81 90 1715 6658
Address: Osaka, Chuo Ward, Uchihonmachi, 2 Chome−2−14 R806
Website: https://sakuraselect.jp